Many of our water customers have had issues with their bills, and the City has identified the problem. We have taken steps to prevent inaccurate bills by making some internal changes with not only policy and protocol, but also with staff. Now that we have identified the issue, we will be conducting an audit of every account to ensure that the customer has been billed correctly. If we find that we have over-billed a customer, we will place a credit on their account. Each Ferris Water customer will receive a letter stating the result of the audit relating to their account regardless of the audit result.
Our customers deserve to have their water bills sent out accurately and on time each and every month. When that doesn’t happen, it breaks the trust between the City and the community. We recognize that and are working hard to restore that trust.
Customers who have questions about their Ferris Water account are encouraged to call the Ferris Finance Department at 972-842-2752.